Going The Extra Mile For Our Clients

Date:

June/July 2020

Current Product:

Mold Releasefor fiberglass/polyurethane automotive headliners

Objective:

Hand deliver a product to a customer's facility we do not supply.

Process:

We received a call on a Saturday from one of our customers, a manufacturer of automotive headliners. While the company has plants stationed globally, Hightower Products only supplies a number of its facilities. The call was from a facility that we didn't supply at that time.

The facility informed us that they were having supply issues and could not get mold release in time from their existing supplier. They knew about us since we sell to their sister plant, so they contacted us to see if we could get the material.

Results:

Even though our operations were closed for the weekend, our Sales Director met our Operations Director at our plant, loaded the material into a pickup, and drove the product down from Michigan to Kentucky, getting our client's facility back up and running.